Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh Houston. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience 

    • Temperature checks for staff and guests on arrival

    • Touchless hand sanitization stations placed throughout the venue 

    • Plexiglass barriers at all payment locations

    • Contactless payment encouraged throughout the venue

    • Face coverings required for all staff and guests

    • Floor markings throughout the venue to assist in six-foot social distancing limit

    • Social distancing circles projected throughout the entire exhibition gallery space

    • Enhanced, regular cleaning throughout the day on each floor

    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening.

    Thanks for your patience and understanding during these challenging times.

  • I BOUGHT MY TICKETS BUT...

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • OPERATIONS

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from HoustonVanGogh.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to [email protected] for verification.

    Please note tickets purchased on FEVER are not for our Immersive Van Gogh.

    Authorized Ticket Partners To Immersive Van Gogh Houston
    • HoustonVanGogh.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Barter Network
    • Restaurant.com
    • Goldstar.com (gift vouchers)
    • Groupon.com  (gift vouchers)

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website HoustonVanGogh.com for purchase.

  • Hours of Operation

    October 11th – October 17th
    Monday | Closed
    Tuesday | Closed
    Wednesday | Closed
    Thursday | 11 AM – 11 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    October 18th – November 21st
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 10 AM – 10 PM
    Thursday | 10 AM – 11 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 22nd – November 28th
    Monday | 10 AM – 10 PM
    Tuesday | 10 AM – 10 PM
    Wednesday | 1 PM – 9 PM
    Thursday | 1 PM – 9 PM
    Friday | 10 AM – 11 PM
    Saturday | 9 AM – 11 PM
    Sunday | 9 AM – 10 PM

    November 29th – December 19th
    Monday | 1 PM – 9 PM
    Tuesday | 1 PM – 9 PM
    Wednesday | 1 PM – 9 PM
    Thursday | 1 PM – 9 PM
    Friday | 1 PM – 10 PM
    Saturday | 2 PM – 10 PM
    Sunday | 2 PM – 8 PM

    December 20th – December 26th
    Monday | 2 PM – 9 PM
    Tuesday | 2 PM – 9 PM
    Wednesday | 2 PM – 9 PM
    Thursday | 2 PM – 10 PM
    Friday | Closed
    Saturday | Closed
    Sunday | 2 PM – 8 PM

    December 27th – January 2nd
    Monday | 2 PM – 9 PM
    Tuesday | 2 PM – 9 PM
    Wednesday | 2 PM – 10 PM
    Thursday | 2 PM – 10 PM
    Friday | 2 PM – 5 PM
    Saturday | 1 PM – 6 PM
    Sunday | 2 PM – 8 PM

    January 3rd – January 9th
    Monday | 11 AM – 8 PM
    Tuesday | Closed
    Wednesday | Closed
    Thursday | Closed
    Friday | Closed
    Saturday | Closed
    Sunday | Closed

    The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

  • SHOW INFO

  • About Immersive Van Gogh Houston

    From creators of the blockbuster show in Paris seen by over 2 million visitors and still wowing crowds in Toronto, the premiere of the Immersive Van Gogh Exhibit will bring the art of Vincent to life in Houston.

    Experience art like never before – lose yourself in 300,000 cubic feet of flawless projections animating Vincent van Gogh’s oeuvre. Wander through entrancing, moving images that highlight brushstrokes, detail, and color – truly illuminating the mind of the genius.

    You will be immersed in Van Gogh’s works – from his sunny landscapes and night scenes to his portraits and still life paintings. The installation includes the Mangeurs de pommes de terre (The Potato Eaters, 1885), the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889), and so much more.

    Experience the organic landscapes of Van Gogh’s imagination, and journey through his brilliance and madness.

    Astonishing in scale and breathtakingly imaginative, you will experience Van Gogh’s art in a completely new and unforgettable way.

    The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, both of whom pioneered immersive digital art experiences in France.

    This exhibition contains sequences of bright flashing lights which may affect visitors who are susceptible to photosensitive epilepsy, as well as others who are sensitive to moving lights. Viewer discretion is advised.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.
    • Strollers

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Location

    Making its mark in the heart of Houston

    The location Immersive Van Gogh Exhibit is taking over 1314 Brittmoore Rd, a historic venue in the heart of Houston located at 1314 Brittmoore Rd, Houston TX, 77043, United States.

    Renowned for transforming venues into unforgettable art experiences, the Immersive Van Gogh Exhibit strives to highlight the unique architecture of its spaces while integrating influences from its history and community. Get ready to be transported the second you step inside.

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Priority access and admission
    • Van Gogh cushion to keep†
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits
    Premium-FLEX Tickets Include
    • Van Gogh cushion rental
    • Limited edition poster
    • All FLEX entry benefits
    Basic-Timed Tickets Include
    • Standard admission
    Child Tickets Include
    • Admission ages 6 – 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery.

    For further clarification, please read our terms and conditions.

    Should cushion not be available, a gift voucher to the gift store will be offered as an alternative.

  • Ticket Prices
    Peak

    VIP – $99.99
    Premium-FLEX – $64.99
    Basic-Timed – $54.99
    Child – $34.99

    Off-Peak

    VIP – $79.99
    Premium-FLEX – $49.99
    Basic-Timed – $39.99
    Child – $29.99

    Prime

    VIP – $109.99
    Premium-FLEX – $79.99
    Basic-Timed – $69.99
    Child – $39.99

    Prices include all taxes and service charges.

    Ticket prices are subject to change.

  • Scroll to Top